Raise, assign, track, and close tickets from every channel in one place with AI-powered L1 resolution, SLA-aware workflows, and self-service support.
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Step-by-step setup for channels, teams, SLAs, and AI L1 resolution.
Real-time ticket volumes, SLA status, and team workload visibility.
Role-based access, audit logs, and severity-based escalation during trial.
mins to first insight
team members invited
data private and secure
A guided path to prove value—tailored for IT and enterprise service desks.
Link email, chat, WhatsApp, and self-service portals.
Progress: Step 1 of 4
ZioHelp unifies service operations with omni-channel intake, AI resolution, and SLA governance.
Tickets arrive from email, chat, WhatsApp, and calls with fragmented context.
Capture every request in one structured ticket queue.
Manual triage delays assignment and increases back-and-forth.
Auto-classify and assign tickets to the right team faster.
Teams miss commitments without severity-based SLA tracking.
Map timelines to severity and prioritize critical issues.
Repetitive requests consume bandwidth for complex issues.
Resolve repetitive requests before they reach your agents.
Omni-channel intake, AI resolution, and SLA governance in one service platform.
Capture requests from email, WhatsApp, live chat, video calls, and agents.
Let AI agents handle repetitive L1 tickets and escalate only when needed.
Severity-based SLAs with proactive escalation and full visibility.
Standardized service requests and change workflows with approval tracking.
Support IT, HR, Admin, Finance, and customer product issues in one platform.
A growing enterprise struggled with fragmented support channels, missed SLAs, and overloaded L1 teams.
ZioHelp unified omni-channel intake, deployed AI L1 resolution, and enforced severity-based SLAs across service desks.
-45%
Mean Time to Resolve
Faster triage and AI-assisted resolution reduced MTTR.
+60%
SLA Compliance
Severity-based tracking improved on-time resolution rates.
-35%
L1 Ticket Load
Self-service and AI deflected repetitive tickets.
"ZioHelp gave us one place for every support channel. Our teams finally have SLA visibility and AI handling the repetitive work."
- Head of IT Service Management
Trusted by Forward-Thinking Teams
Try ZioHelp to unify ticketing, AI L1 resolution, and SLA workflows—fast.
